Guest User

Ever since I installed the view server and data server at the same server, I noticed an error like below at the browser. “network is temporarily in error or it is in ViewServer Process Down. Try to connect again.”
I could well see the other features such as Analysis Statistics and agent information, except for the real-time data. It looks like the data server and agent are in normal condition, I could confirm the data of related server. I see no problem seeing the data server and agent at the setting of view server. I installed its license as well. Do I need to activate any other ports other than 7900 port? We are using a proxy server inside the company.

Data server log:
2015-07-13 10:52:53.909 [:ME:CommandMultiplexer:Running:com.jennifersoft.data.nio.DataServerProtocol$1$1$1@6c9d476e] INFOc.j.d.n.ViewServerSessionCreationHandler – View server session is created. domainId=1000, connection=Local:127.0.0.1:5000-Remote:127.0.0.1:51918
…..
2015-07-13 10:56:17.460 [:ME:CommandMultiplexer:Running:com.jennifersoft.data.nio.DataServerProtocol$1$1$1@6a1cade4] INFOc.j.d.n.AgentSessionCreationHandler – Agent session is created. domainId=1000, instanceId=10000, version=5.0.9, connection=Local:10.0.0.246:5000-Remote:10.0.0.60:36015
View server log:
2015-07-13 11:04:01.471 [main] INFO c.j.view.config.Configure – Configuration file: /opt/jennifer-server/server.view/conf/server_view.conf
2015-07-13 11:04:01.534 [main] INFO com.jennifersoft.view.Main – Using JRE: /usr/java/jdk1.7.0_79/jre
2015-07-13 11:04:01.534 [main] INFO com.jennifersoft.view.Main – Jennifer view server home: /opt/jennifer-server/server.view
2015-07-13 11:04:01.534 [main] INFO com.jennifersoft.view.Main – shutdown(int status) – 0
2015-07-13 11:04:06.529 [main] INFO c.j.view.config.Configure – Configuration file: /opt/jennifer-server/server.view/conf/server_view.conf
2015-07-13 11:04:06.593 [main] INFO com.jennifersoft.view.Main – Using JRE: /usr/java/jdk1.7.0_79/jre
2015-07-13 11:04:06.593 [main] INFO com.jennifersoft.view.Main – Jennifer view server home: /opt/jennifer-server/server.view
2015-07-13 11:04:06.594 [main] INFO com.jennifersoft.view.Main – PlatForm : java
2015-07-13 11:04:06.670 [main] INFO com.jennifersoft.view.Main – View server version: 5.0.9
2015-07-13 11:04:06.670 [main] INFO com.jennifersoft.view.Main – System property: user.timezone=Etc/UTC,file.encoding=UTF-8
2015-07-13 11:04:06.701 [main] INFO com.jennifersoft.view.Main – War Path : /opt/jennifer-server/server.view/war/jennifer.server.view-5.0.9.war
2015-07-13 11:04:06.706 [main] INFO org.eclipse.jetty.server.Server – jetty-7.6.15.v20140411
2015-07-13 11:04:06.871 [main] INFO o.e.j.webapp.WebInfConfiguration – Extract jar:file:/opt/jennifer-server/server.view/war/jennifer.server.view-5.0.9.war!/ to /tmp/jetty-0.0.0.0-7900-jennifer.server.view-5.0.9.war-/webapp
2015-07-13 11:04:08.497 [main] INFO / – Initializing Spring root WebApplicationContext
2015-07-13 11:04:11.224 [main] INFO o.e.j.server.handler.ContextHandler – started o.e.j.w.WebAppContext{/,file:/tmp/jetty-0.0.0.0-7900-jennifer.server.view-5.0.9.war—any-/webapp/},/opt/jennifer-server/server.view/war/jennifer.server.view-5.0.9.war
2015-07-13 11:04:11.318 [Thread-6] INFO c.j.v.c.n.DataServerConnectingThread$2$1 – Data server session is created. domainId=1000, connection=Local:127.0.0.1:51921-Remote:127.0.0.1:5000
2015-07-13 11:04:11.328 [main] INFO / – Initializing Spring FrameworkServlet ‘Spring MVC Dispatcher Servlet’
2015-07-13 11:04:13.155 [main] INFO o.e.jetty.server.AbstractConnector – Started SelectChannelConnector@0.0.0.0:7900
Thanks for your support.

Khalid Saeed

It looks like the proxy caused the error. But to identify the exact root cause of your problem, go to the developer tool of your browser→ console tab. You will see the message. Please capture it and send it to us. The message probably would say like the socket has been closed.